In the world of NDIS-supported independent living (SIL), timely and accurate claims management is critical to keeping your business running smoothly. An efficient claims process helps providers get paid promptly and ensures participants receive the best services without disruptions.
At Outsourced Professional Solutions (OPS), we know that sometimes the process of claiming payments from the NDIS can be challenging. That’s why we’ve compiled a list of best practices to help you streamline your claims process, avoid common pitfalls, and get paid efficiently.
Why Providers Might Need to Provide Additional Information
As a NDIS SIL provider, following strict guidelines when submitting claims is essential to ensure accuracy and compliance with the NDIS funding requirements. Sometimes, you may be asked to provide additional information to clarify or support your claims.
Our role is to ensure that every claim is correctly documented and that all invoices align with NDIS standards. This is where our Commercial Business team steps in—verifying that funds are appropriately used, ensuring that invoices contain the correct details, and mitigating any potential risks, such as fraud. This proactive approach protects both providers and participants and helps prevent payment delays.
Tips for Submitting Successful NDIS Claims
To avoid delays and ensure a seamless experience, here are some best practices when making NDIS claims:
- Ensure the Correct Support is Claimed
Only claim for the services that fall under the NDIS support category you’re registered for. This ensures compliance with NDIS guidelines and avoids claims being rejected or delayed. - Provide Complete Business Information
Make sure all relevant business details are included in your claims. This includes your business name, Australian Business Number (ABN), and the specific services provided. - Use the Correct Support Item Code
Always refer to the NDIS Support Catalogue when selecting item codes for your services. Incorrect codes can lead to claim rejections or discrepancies that require further clarification. - Include Accurate Service Details
Clearly outline the dates, times, and hours of services provided. If weekend or after-hours rates apply, make sure to specify these. Avoid estimates—accuracy is critical to avoiding claim disputes. - Maintain Comprehensive Records
Keep detailed records of all services, hours worked, and claims made. This is essential for submitting accurate claims and responding to potential audits or additional queries.
By following these best practices, you’ll minimise errors and reduce the chances of needing to provide additional information. This will help expedite the payment process and keep your business running efficiently.
A Handy NDIS Claim Checklist
To make your claims process even more accessible, here’s a quick checklist of items to include when submitting claims:
- Ensure the support provided aligns with your registration
- Provide your business name and ABN
- Include accurate hours, dates, and times of services
- Specify any weekend or after-hours fees, if applicable
- Keep thorough records for audits or future inquiries
Need Help? We’re Here for You
If you have questions or need assistance with your claims, don’t hesitate to contact us. Our team at OPS is here to help you navigate the NDIS claims process and ensure you receive payments as quickly and efficiently as possible.
Contact us at (07) 3472 8030 or [email protected] for personalised support.
By following these tips and maintaining open communication with your support team, you can optimise your NDIS claims process and focus on delivering the best care for your participants.
